Criexx's Privacy Policy — Your data is safe with us

Welcome to Criexx's Privacy Policy. We believe privacy is a fundamental right for every user. This Privacy Policy explains what types of information Criexx collects, why it collects them, and how that information is used and protected. By using the Criexx platform, you are considered to have accepted the terms of this Privacy Policy.

Various types of information are collected when you create an account or use Criexx's services. This Privacy Policy clearly outlines exactly what data comes to us.

Information you provide directly:

• Full name, date of birth, and current address.
• Mobile number and email address.
• A copy of your national ID, passport, or driving license for KYC verification.
• Payment method details — mobile banking number or bank account information.
• Messages or complaints submitted when contacting the support team.

Automatically collected information:

• IP address and device type (mobile, tablet, PC).
• Operating system and browser type.
• Time spent on the platform and which pages have been viewed.
• Gaming activity — bet amounts, game types, win/loss history.
• Transaction history and timestamps.

Criexx uses the data it collects only for specific, defined purposes. Under this Privacy Policy, your information is used for the following.

Criexx does not share your personal information as a general rule. In certain specific situations, however, sharing limited data with designated parties may be necessary.

• Payment provider: Minimum necessary information to complete transactions is shared with mobile banking or bank partners.
• Regulatory authority: We may be required to disclose information in response to legal requests from licensing authorities or law enforcement.
• Fraud Prevention Agencies: Limited data may be shared with industry-standard fraud prevention services to investigate suspicious activity.
• Technology partner: Cloud and software partners used for platform operations are bound by strict confidentiality agreements.
• Business transfer: In the event of a business merger or acquisition involving Criexx, data may be transferred, but the same Privacy Policy will continue to apply.

For any data sharing beyond the above, your explicit consent will be obtained first.

Criexx does not retain your data longer than necessary. Retention periods under this Privacy Policy are governed by the rules below.

• Active account data is retained for as long as the account remains open.
• Even after an account is closed, transaction records are generally retained for up to 5 years due to legal obligations.
• KYC documents are retained for a defined period in accordance with regulatory requirements.
• Customer service conversations are generally retained for up to 2 years.
• Information is securely deleted or anonymized after expiry.

Criexx uses cookies and similar tracking technologies on its website and app. As part of this Privacy Policy, we are fully transparent about how cookies are used.

Types of Cookies & Their Purpose:

• Essential Cookies: To keep your login session active and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferred language and game settings.
• Analytics cookies: To understand and improve platform usage. Information is collected completely anonymously.
• Marketing cookies: To show you relevant offers and promotions. You can disable this if you wish.

You can control or delete cookies anytime from your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

Under Criexx's Privacy Policy, you have clear rights over your own data. These rights can be exercised free of charge.

• Right to access your information: You can request to know what information Criexx holds about you.
• Right to Rectification: You can request correction of inaccurate or outdated information.
• Right to erasure: You can request deletion of data that falls outside legal retention requirements.
• Right to restrict processing: You can request to stop using your information for specific purposes.
• Right to data portability: You can request your data in a portable format.
• Right to Object: You can object to marketing messages or profiling.

Criexx strictly prohibits anyone under 18 from using the platform. Under this Privacy Policy, we do not knowingly collect any information from minors.

• Age is verified during registration.
• KYC verification becomes mandatory if a user is suspected to be a minor.
• If we become aware that any minor's data has been collected, it will be deleted immediately.
• If a parent identifies an account registered under their child's name, they can contact support.

To learn more about responsible gaming, visit our Responsible Gaming View this page.

Criexx protects your data with technical and administrative safeguards that meet international standards. Our commitment to security under this Privacy Policy is clear and unwavering.

• 256-bit TLS/SSL encryption is applied across all connections.
• Sensitive information is stored in encrypted form in the database.
• System access is restricted to authorized personnel only and is managed through multi-factor authentication.
• Regular security audits and penetration tests are conducted.
• Data backups are performed regularly and a disaster recovery plan is in place.
• If a suspicious login is detected, the account is automatically locked and an email notification is sent.

Third-party services are used on the Criexx platform from time to time. This Privacy Policy applies only to Criexx's own operations.

• Payment gateway partners have their own privacy policies.
• Game software providers are separately licensed and their data collection is limited.
• Criexx is not responsible for third-party privacy practices, but works exclusively with trusted partners.
• Information from analytics tools is completely anonymous and aggregated.

Criexx may update this Privacy Policy from time to time. You will be notified of any significant changes via your registered email or a platform notification before they take effect.

• The date of change will always be noted at the top of this page.
• For major changes, consent to the new policy will be obtained at login.
• Previous versions of the policy can be obtained through support upon request.
• Continued use of the platform after a policy change will be deemed acceptance of the new policy.

For any questions or concerns about the Privacy Policy, our support team is available 7 days a week, 24 hours a day.