Welcome to the Criexx platform. These terms and conditions ("Terms") constitute a legal agreement between Criexx and its users. By creating an account or using any service through the Criexx website or mobile app, you are deemed to have fully accepted these Terms. It is therefore important to read them in full before you start using the platform.
Important: Using the platform without reading or understanding these terms and conditions does not exempt you from responsibility. If any part is unclear, please contact our support team.
Criexx is an internationally licensed online gaming platform offering slots, fish games, Live Casino, and Sports Betting to users in Bangladesh. Criexx's terms and conditions apply at all times and are subject to change.
In these terms and conditions, "we", "us", or "Criexx" refers to the company operating the platform. "You", "user", or "member" refers to any registered or unregistered individual using the Criexx platform.
- These terms and conditions are available in both English and Bengali. In the event of any discrepancy, the English version shall prevail.
- Using any Criexx service constitutes a commitment to abide by these terms and conditions.
- If any part of these terms and conditions is deemed unlawful by a court or legal authority, the remaining provisions shall continue in full force.
- Criexx reserves the right to amend these terms and conditions at any time, with or without prior notice.
Please note: If Criexx's terms and conditions are updated, you will be notified via email or a platform notification. Continued use of the platform after any changes constitutes your acceptance of the revised terms.
The following eligibility requirements must be met to open an account and use Criexx's services. If you do not qualify under these terms and conditions, please refrain from registering.
- You must be 18 years of age or older at the time of registration. Accounts belonging to minors will be closed immediately, and any deposited funds may be forfeited.
- Each individual may only create one account. Opening multiple accounts from the same device, IP address, or payment method is strictly prohibited.
- All details provided at registration — including your name, date of birth, address, and mobile number — must be accurate and truthful.
- If false information is provided during registration, Criexx reserves the right to close the account and withhold the balance at any time.
- Keeping your account password confidential is entirely your responsibility. You must not allow anyone else to access your account.
- Withdrawals and high-value transactions cannot be processed until KYC verification is complete.
KYC Process: Complete your KYC by submitting a scanned copy of your National ID (NID), passport, or driving licence. Verification is typically completed within 24 to 48 hours.
Criexx's payment system is fully secure and transparent. All rules regarding deposits and withdrawals under these terms and conditions are outlined below.
- The minimum deposit amount is BDT 100 (one hundred taka).
- The minimum withdrawal amount is BDT 500 (five hundred taka).
- Transactions can be made via mobile banking and bank transfer.
- Deposits are credited to your account instantly in most cases. If there is a delay, please notify our support team.
- Withdrawals are typically processed within 5 to 30 minutes. If verification is required, it may take up to 24 hours.
- Withdrawals must be made using the same payment method that was used for the deposit.
- A maximum withdrawal limit applies within a given time period. Please contact support for details.
- Payments cannot be sent or received in a third party's name. The name on your account and the name on your payment account must match.
Warning: If a suspicious transaction is detected, Criexx may place a hold on the relevant payment and request additional verification. We are obligated to do so under anti-money laundering laws.
Criexx does not charge any deposit or withdrawal fees. However, your payment provider or bank may apply their own charges, for which Criexx bears no responsibility.
Criexx regularly offers a variety of bonuses and promotions. All bonus offers are governed by these terms and conditions. Please read the relevant terms carefully before claiming any bonus.
- All bonuses come with wagering requirements. The bonus amount becomes withdrawable only after it has been wagered a specified number of times.
- Welcome bonuses typically require 20x to 30x wagering. The specific terms for each offer are stated individually.
- If wagering requirements are not completed within the specified timeframe after bonus activation, the bonus will be forfeited.
- Some games may contribute less or more toward bonus wagering requirements. Full details are listed on each offer's page.
- It is generally not possible to have multiple bonuses active at the same time.
- Withdrawals cannot be made directly from a bonus balance.
- Separate terms apply for referral bonuses and friend referral programs.
Cashback Bonus: Weekly cashback is paid out as real money and generally carries no wagering requirements. However, please check the specific offer page to confirm.
Criexx reserves the right to modify, suspend, or cancel any existing bonus offer at any time. If bonus abuse is detected, the bonus and any associated winnings will be forfeited and the account may be closed.
All games on Criexx are conducted with complete fairness and transparency. Every outcome is determined impartially using Random Number Generator (RNG) technology. Enjoy gaming in accordance with these terms and conditions.
- Game outcomes are determined by RNG and cannot be influenced by any staff member or user.
- If a game is interrupted mid-session due to a technical error or network issue, Criexx will make every effort to refund the bet amount or offer the opportunity to replay.
- In Live Casino games, the decision of the real dealer is final. No results may be disputed except in cases of technical error.
- In Sports Betting, the official result of the relevant match shall be considered final.
- If winnings are obtained by exploiting software bugs or glitches, Criexx reserves the right to forfeit those winnings.
Criexx believes in responsible gaming. Deposit limits, session limits, and self-exclusion options are available free of charge to all members. For more information, Responsible Gaming View page.
The following activities are strictly prohibited on Criexx. Violating these terms and conditions will result in permanent account closure and possible forfeiture of your balance.
- Creating multiple accounts or using another person's account.
- Bonus abuse — claiming bonuses multiple times using more than one account or identity.
- Hacking gaming software, using bots, or playing through any automated system.
- Colluding with other members to manipulate game outcomes in your favor.
- Attempting to launder money or process illegal funds through Criexx.
- Intentionally exploiting any bug or error in the system or RNG.
- Threatening, insulting, or harassing other members or staff.
- Attempting to pass KYC verification using false information or forged documents.
Consequence: If evidence of involvement in any of the above activities is found, Criexx will close the account without notice, forfeit the balance, and report the matter to law enforcement if necessary.
Criexx reserves the right to temporarily suspend or permanently close any account under the following circumstances.
- In the event of a breach of these terms and conditions.
- If KYC verification has not been completed or incorrect information has been provided.
- Upon detection of suspicious or unusual transactions.
- At the user's own request (self-exclusion).
- For accounts that have been inactive for an extended period (typically 12 months).
You may request to close your account at any time. When you do, the process of returning any withdrawable balance will begin. Bonus balances are generally non-refundable.
A maintenance fee may apply to inactive accounts on a monthly basis. Contact our support team for full details.
Criexx is committed to delivering the highest standard of service. However, under these terms and conditions, Criexx's liability is limited in certain respects.
- Criexx is not liable for any game interruption caused by loss of internet connection, power outage, or device failure.
- Criexx is not directly liable for transaction delays caused by issues with third-party payment providers.
- In the event of a data breach caused by hacking or a cyberattack, Criexx acknowledges limited liability and will work to resolve the issue promptly.
- Criexx does not provide compensation for financial losses from gaming or betting. You play entirely at your own risk.
- In force majeure situations — including natural disasters, war, pandemics, or government restrictions — Criexx shall be exempt from liability.
Maximum Liability: In all circumstances, Criexx's maximum financial liability shall be limited to the value of the transaction in question.
Criexx takes the security of your personal information extremely seriously. Alongside these terms and conditions, our Privacy Policy Read.
- All information provided during registration is protected with 256-bit SSL encryption.
- Your personal information is never sold to third parties.
- Information may be shared with regulatory authorities as part of legal obligations.
- You may request to view or update your personal information at any time.
- In accordance with our cookie policy, we use cookies on our website to help improve your experience.
Criexx reserves the right to update these terms and conditions at any time. For significant changes, advance notice will be provided via your registered email or a platform notification.
- Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms & Conditions.
- The date of the most recent update will always be displayed at the top of this page.
- For any questions regarding the Terms & Conditions, please contact our 24/7 support team.
- To resolve a dispute, please first submit a complaint to our support team. If the issue remains unresolved, neutral mediation will be made available.
Contact: For any questions or complaints regarding the Terms & Conditions, our support team is available 24/7. Reach us directly via live chat or email.
These terms and conditions have been prepared in accordance with international gaming laws and the guidelines of licensing authorities. Criexx is committed to serving its users with full transparency and fairness at all times.